Machines do the reading. People make the call.
Read
Connect a claims inbox and ClarGo classifies each message, pulls the attachments apart and extracts AWB numbers, weights, dates, values and damage descriptions — with a confidence score on every field.
Apply
A versioned rules engine applies the Montreal Convention, Warsaw regimes and your own contract terms. Rules are written in plain language and every evaluation is recorded.
Assemble
Instead of a folder of PDFs, adjusters open one file: the facts, the evidence behind each one, the rules that fired and a recommended outcome with its reasoning.
Approve
ClarGo never decides on its own. Adjusters approve, amend or reject each recommendation, and their reasoning is stored alongside the file for audit.
Every decision, explainable to a regulator.
Each file carries the documents read, the rule versions applied and the adjuster who approved — exportable for audit, reinsurance or litigation.
| Time | Event | By |
|---|---|---|
| 09:02 | Claim email received, 6 attachments classified | ClarGo |
| 09:03 | AWB 176-48392011 matched, weight 60 kg extracted | ClarGo |
| 09:03 | Rule MC99-31 notice period: passed (day 9/14) | ClarGo |
| 09:03 | Rule MC99-22(3) cap applied: SDR 1,560 | ClarGo |
| 10:41 | Recommendation approved, settlement letter issued | J. Okafor |