Air cargo claims automation
Automate the paperwork. Elevate the judgment.
ClarGo reads every claim email and document, applies Montreal Convention deadlines and liability caps through auditable rules, and hands adjusters a decision-ready file. People approve every decision.
Claim file
CLM-26-08817
AWB176-48392011
Claim typeDamage — partial
NoticeDay 9 of 14 · in time
Chargeable weight60 kg
Documents6 read · 0 missing
Recommendation · Rule MC99-22(3)
Settle at the liability cap: SDR 1,560
Illustrative sample claim.
For carriers
Clear the backlog without adding headcount.
For TPAs
Handle more clients on the same team.
For insurers
Consistent, defensible outcomes on every file.
From inbox to decision in four steps.
Every step is logged, every rule is versioned, and nothing is paid, denied or settled without a named adjuster signing off.
01
Read
AI ingests claim emails and attachments — AWBs, PODs, surveys, invoices — and extracts every field that matters.
02
Apply
Auditable rules check notice deadlines, liability caps and coverage. No black box — every rule is readable.
03
Assemble
Adjusters receive a decision-ready file: facts, evidence, rule outcomes and a recommended action.
04
Approve
A named adjuster approves, edits or returns every decision. Nothing goes out automatically.
The Montreal Convention, encoded
Deadlines and caps applied the same way, every time.
14
days to notify damage
Montreal Convention, Art. 31
21
days to notify delay
Montreal Convention, Art. 31
2 yrs
to bring an action
Montreal Convention, Art. 35
26
SDR per kg liability cap
Art. 22(3), as revised 2024
Integrations
Works where claims already arrive.
Intake
Microsoft 365
Google Workspace
Claims portals
REST API
Systems
Claims management
Cargo-IMP / XML
Accounting & ERP
Webhooks
Security
SSO / SAML
Role-based access
Data residency options
Full audit export